Moderation Policy

NexusGuild moderation exists to protect users, communities, and the platform as a whole. This policy explains how reports are reviewed, what actions staff may take, and how users can appeal moderation decisions.

Moderation Principles

• Safety: Credible risks of harm, harassment, exploitation, scams, or platform abuse are handled quickly.
• Evidence: Actions should be based on reviewable information such as reports, platform logs, message IDs, account history, or staff-observed behavior.
• Proportionality: Staff should use the least severe action that reasonably addresses the issue.
• Consistency: Similar conduct should receive similar treatment, adjusted for severity, context, intent, impact, and prior history.
• Accountability: Meaningful moderation actions should be documented for review.
• Privacy: Reporter identities and private user information are protected unless disclosure is required for safety or legal reasons.

How Reports Are Reviewed

Reports may come from users, server staff, automated systems, direct staff observation, or official contact channels. Staff review the available context and decide whether the issue violates the Community Guidelines, platform rules, or legal safety requirements.

A report does not guarantee action against another user. Some reports may be closed with no action if evidence is missing, the reported behavior does not violate platform rules, or the issue is better handled by a server's own moderation team.

Possible Moderation Actions

Server and Discovery Actions

NexusGuild may remove a server from public discovery, restrict server features, or take platform-level action when a server creates risk for users or the platform.

Examples include:

• Servers used for scams, malware, phishing, raids, or ban evasion.
• Servers centered on prohibited or illegal content.
• Public server names, descriptions, or listing content that violate the Community Guidelines.
• Server staff refusing to address serious or repeated abuse.

Severe Violations

Some violations may result in immediate removal or permanent action. These include credible threats of violence, child sexual abuse material, sexual content involving minors, doxxing, non-consensual intimate imagery, malware, phishing, credential theft, coordinated raids, or illegal activity.

NexusGuild may preserve evidence, restrict access, contact affected users, or report illegal content to appropriate authorities when required by law.

Appeals

Users may appeal major moderation actions through the Reporting Portal, unless the case involves severe safety risk, obvious spam, confirmed malicious abuse, or illegal content where appeal is not appropriate.

Appeal reviewers may uphold, reduce, or overturn an action. Appeal outcomes are based on:

• The evidence available at the time of action.
• Whether the action matched the Community Guidelines and this policy.
• The user's moderation history.
• Any new context provided in the appeal.

What Users Can Expect From Staff

• Staff should communicate professionally and avoid personal attacks.
• Staff should not use moderation tools for personal disputes or retaliation.
• Staff should avoid handling cases where they have a direct conflict of interest when another staff member can review it.
• Staff should protect private information and reporter identity.
• Staff should document meaningful actions so they can be reviewed later.

Policy Limits

This policy is not a contract and does not guarantee a specific outcome in every case. NexusGuild may act outside the normal process when needed to protect users, comply with law, prevent abuse, or protect platform integrity.

We may update this policy as the platform, moderation tools, or legal requirements change.